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Terms & Conditions

These Terms and Conditions constitute a legally binding contract between the customer ("you") and PAIO Accessories (PAIO Shoes) and apply to the ordering, purchasing, fulfilment and delivery of Goods from our website Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about ordering, processing, fulfilment and delivery of Goods.You agree to be bound by the Terms and Conditions by accessing the Website, regardless of whether you create an account or make a purchase.If you breach any of the Terms and Conditions, you are prohibited to continue using the Website.

Terms & Conditions

Welcome to

The term 'PAIO Accessories’ or 'we' refers to the owner of the website whose registered office is 137, Kalyandas Udyog Bhavan, Century Bazaar Lane, Worli, Mumbai 400025, Maharashtra. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. These Terms and Conditions may be updated periodically. Revisions will be posted to this page. You agree to be bound by any revisions.

2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

5. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

6. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

8. You may not create a link to this website from another website or document without PAIO Accessories prior written consent.

9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.


You agree not to post or transmit to the Website any material which:

1. is threatening, defamatory, obscene, offensive, indecent, pornographic, abusive, discriminatory, liable to incite hatred, is in breach of confidence, or privacy, or is proprietary;

2. is not properly licensed for use on this Website; violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;

3. constitutes or encourages an illegal act -- including criminal or civil liability, or acts which are otherwise prohibited by the law of any relevant country in the world;

4. infringes on the rights of a third party in any country in the world; or

5. has the potential to cause technical damage to the Website, or the equipment of other users of the Website (including, without limitation, viruses, trojans, worms, corrupted data or other malicious data or code).

ACCESS TO may assign you a password and account identification to enable you to access and use certain portions of the Website. Each time you use a password or identification, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms and Conditions. PAIO Accessories has no obligation to investigate the authorisation or source of any such access or use of the Website. You are solely responsible for all access to and use of the Website by anyone using the password and identification originally assigned to you whether or not such access to and use of the Website is actually authorised by you, including without limitation all, communications and transmissions and all obligations (including without limitation financial obligations) incurred through such use of access. You are solely responsible for protecting the security and confidentiality of the password and identification information assigned to you. You will immediately notify PAIO Accessories of any unauthorised use of your password or identification or any other breach or threatened breach of this Website's security.


Gift certificates and e-gift certificates will not be redeemable or exchangeable for cash or replaced if lost or stolen. Gift certificates and e-gift certificates will expire at midnight one calendar year after the date of purchase.


You acknowledge that all discounts arising from promotional offers are applied to transaction amounts only before any applicable sales tax and existing account credit or gift certificate credit are applied to the total amount of your order.

Discounts will be calculated on the final amount of an order taking into account any refunds, additions or deletions. Where an order is changed after payment has been processed, PAIO Accessories will recalculate the discount applied and only refund the difference between the price you paid and the price that you would have paid had your original order been for the amended order. Where a remake order has been placed on a discounted item that results in a change in price, PAIO Accessories will credit or charge the difference in price for that item, as the case may be.

Promotional offers cannot be used to purchase gift certificates. Only one promotional offer can be used per order. PAIO Accessories reserves the right to verify the validity of the promotional offers redeemed by you at any time. If we have reason to believe that there has been unauthorised use of a promotional offer then we can revoke this offer and cancel your order at our discretion.


PAIO Accessories, through our transaction provider CC Avenue, employs the Secure Sockets Layer (SSL) technology to protect transactions with our customers. However PAIO Accessories will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner as a result of using this Website.


Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation. When designing your bespoke shoes, the images displayed are a representation only, the actual shoe that is custom made for you may differ to the represented images. Your ability to return shoes is subject to the PAIO Accessories returns policy. When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item (if applicable)


“Standard Production” means crafting shoes according to our standard production time. This is the default option. The making of your bespoke shoes and delivery time takes up to 15 working days from the date your payment is received. "Express Service” means we will prioritize your order, handcraft and expedite delivery your shoes, provided you have selected this option upon placing your order and paid the additional charges. If we are unable to ship with to the delivery address supplied by you, we will contact you to discuss further.

Please note that we cannot allow changes to a Express Service Order once it has been submitted, as these will affect production which means we can no longer guarantee the Express Service estimated delivery date. Additional comments in your order that require further attention or additional craftsmanship can also impede meeting your estimated delivery date so we encourage you to avoid these. Any instances where additional comments or requests impede or delay the production will result in forfeiture of the Express Service guarantee without refund.

We want to ensure your Express Service shoes still meet our high quality standards! With handcrafting shoes, there are occasions when we make a mistake during the production process and need to start again making your shoes. In these instances we’ll do our absolute best to still meet the Express Service Timeframe but if we’re unable to, we will let you know immediately and refund the Express Service Charges in full. And if the new delivery date doesn’t work for you and you would prefer to cancel the order, you are of course entitled to a full refund.

In all instances estimated delivery times will be displayed at the checkout for your product.

In the event your shoes require a remake or a refund where the original order was made with Express Service, this service will transfer to your remake order or be refunded, provided the reason for remake or refund fits into one of the following categories:

1. Packaging (if packaging damaged the shoes)

2. Error

3. Damage to shoes

4. Colour (where the colour did not match what was stipulated)

5. Poor Quality

6. Size issues

Express Service will not transfer from an original order to its remake, nor a refund granted for the Express Service, if the remake or refund reason falls under any of the following categories:

1. Occasion (shoes not suitable for occasion ordered for) Time (where we missed the customer's deadline, but fulfilled our Express Service obligations)

2. Dislike

3. Cancelled (if the shoes are already in production stages)

4. Cut

5. Style

6. Don't like

Missing the Express Service Timeframe

If we do not ship your shoes within the Express Service Timeframe, due to production taking longer than advised, we will refund the Express Service Charges. For cases where shoes are shipped within the Express ServiceTimeframe, but unexpectedly held up by local Customs and as a consequence do not meet the Express Service Timeframe, we will NOT refund the Express Service Charges. For cases where shoes are shipped within the Express Service Timeframe, but the delivery is not successful because no-one is present to sign for delivery, or similar, causing delivery to fall outside of the Express Service Timeframe, then the Express Service Charges will be forfeited.


PAIO Accessories makes every effort to deliver your shoes or other product purchased from the Website according to the estimated delivery times provided at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Every effort is made to ship your order according to the estimated delivery times provided. Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. If your custom made shoes or other product has not arrived after the estimated delivery time, please contact us. We encourage you to visit the "Your Account" section on our Website to view the delivery status of your custom made shoes or other product.

Unless otherwise agreed by us, we will deliver your custom made shoes or other product to the address indicated on your order confirmation.

We will use our reasonable efforts to deliver your shoes or other product to you within the estimated delivery time indicated on your order confirmation; however, we do not guarantee that we will deliver within this time frame. To the extent permitted by law, PAIO Accessories will not be liable for any delay or inability to deliver your order within the estimated timeframe.


PAIO Accessories shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of PAIO Accessories, and PAIO Accessories will be entitled to a reasonable extension of time for the performance of such obligations.


We charge a base price of Rs. 3000 for custom orders. This charge includes

1. Design Development

2. Material & Accessories

3. Labour Charges

4. Shipping & Taxes

For additional accessories, please see below charges

Accessories (Bow, Pearls, Diamante, Chain, Studs etc.) – Rs.100

Piping – Rs. 70


1. For sizes smaller than UK 2 – Rs. 200

2. For sizes greater than UK 7.5 – Rs. 200

3. For different sized shoes – Rs. 400

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