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The Return and Exchange policy of PAIO is formulated keeping the client in mind and is subject to the terms and conditions detailed below. According to this policy, if you wish to return or exchange any item purchased from PAIO, please get in touch within 5 days of receiving the product.

eligibility criteria

Customers are eligible to ask for a return or exchange of a PAIO shoe based on the below criteria:

1. Product received of a wrong size/colour.

2. Product received was damaged or had defects

3. Shoe received was not as per the order placed

exchange/returns

If you require an exchange, please contact PAIO within 5 days of receiving the product. Alternatively, please get in touch with us over email on customercare@paio.co or call us on (+91) 9833350230.

Our customer care team will get in touch within the next 24-48 hours. We have a simple exchange process!

For product exchanges, we will have the product picked up by our logistics partner. This return pick-up is available for the first return. In case of further returns, the same will have to be borne by the customer. Once we receive the product, after a quick quality check, we will dispatch your exchanged size within 24 hours. 

For product returns, you will receive store credit from PAIO in the form of a voucher via email. You may use this voucher for future purchases with PAIO.

For custom orders, please note our materials are sourced in small batches and can be subject to availability. In the event that a remake for your order has been placed and processed, we will do our best to remake your shoes to the same specifications as your original order. If this is not possible due to changes to our product, range, and offers, we will notify you. For custom order returns/exchanges, please check the Terms & Conditions below. 

Conditions for returns and exchange

There are certain rules and conditions for the return and exchange of the product.

Unused items - The shoe must be sent over in the original condition it was received in along with any accompanying accessories or vouchers (if any) and the original invoice.

Size exchange is allowed - Products with size issues or other fit issues can be exchanged for another size of the same product. If a size is unavailable, you may choose another product from our collection in your size.

Within India - exchanges are possible only if your address is serviceable for an Exchange by our logistics team.

Free gifts to be returned - You may receive a free gift with some product purchases. In case of product exchanges or returns, please make sure to send back these gifts. PAIO will not refund or exchange the product without the free item in any case.

Notification within 5 days - In case you wish to return or exchange the product for any reason, PAIO should be notified by an email at customercare@paio.co or phone on (+91) 9833350230 within 5 days of receipt. Please attach a photograph of the product.

Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.

Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

return policy (Custom Orders Only)

We at PAIO believe our shoes are crafted to meet the best possible requirements of our customers.

However, we are not perfect, and do get our custom shoes wrong at times! In such unfortunate cases, we would most certainly offer a complete refund to our customers.

A refund will be offered under these following circumstances –

1. Product received has been damaged entirely

2. PAIO, despite an attempt, was not able to fix the shoe in question

3. PAIO was not able to meet the timeline for delivery (20 working days)

Should we fail to meet ALL of the above criteria, you would be eligible for a refund on the shoe. Please do get in touch on customercare@paio.co and send across your query. Our team will get in touch with you on priority bases and ensure the needful.

Please note: All refunds would be conducted via NEFT Bank Transfers. No refund will be given in the form of cash or cheque. For custom orders, please note our materials are sourced in small batches and can be subject to availability. In the event that a remake for your order has been placed and processed, we will do our best to remake your shoes to the same specifications as your original order. If this is not possible due to changes to our product, range, and offers, we will notify you

cancellation policy

For all orders purchased online, cancellations must be made within 24 hours of placing the order. Any cancellations after this time period will not be considered canceled.

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