- Products bought from the ‘Clearance Sale’ section are NOT eligible for return or exchange. The products bought on ‘Sale’ can be exchanged for an alternate size, style or for ‘Store Credit’.
- All other products bought on the website are eligible for either a size exchange, style change, or store credit.
- Refunds are processed only in the form of ‘Store Credit’.
- Monetary refunds (Cash or Bank transfer) are not provided by the brand.
- International orders are not eligible for returns or exchanges
- Custom orders or Made to Order pairs are not eligible for returns or exchanges. We request you to cross-check your size as per our size chart before you order your pair for a perfect fit.
- A product is eligible for return or exchange for 30 days from the date of delivery. Exchange or return requests will not be accepted after this duration.
Return & Exchange Process:
How to place a return request?
- You can sign in to the account by entering the mobile number entered at the time of billing on this page or any sign-in page - Customer Login
- Enter your mobile number and OTP
- Log in to my account > My Orders > Return
- Click on Request return and place a return request.
Shipment
In order to return a pair of shoes, the customer can self-ship the pair to the PAIO warehouse (suggested guideline for the same mentioned below). Alternatively, the brand can arrange a return pick-up for a charge of Rs.150/-.
Product Guideline
For any return or exchange, the item must be unused and in the same condition as you received it. The pair must be shipped back in original packaging, along with any gift/freebie you might have received with the pair.
The returned pair will be thoroughly checked. Any used products or products received without packaging will be shipped back to the customer at their expense and will NOT be eligible for any return or exchange
Product Exchange
For all product exchanges, the replacement pair will be shipped to the customer once the previous pair has been received and approved by the quality team. In case the pair were shipped by the customer, PAIO will ship the pair free of charge. If PAIO organized a return pick-up, a COD charge of Rs.150 will be added to the package.
Credit Note
Credit notes will be allotted within 48 hours of receiving the product at the PAIO warehouse, provided they comply with the above-mentioned quality requirements. The credit note will be provided for the entire order value (minus shipping charges, if PAIO has arranged for the pick-up) The PAIO credit note is valid for a period of 1 year and can be redeemed at the ‘Checkout’ page.
Should you face any issues with redeeming your credit note, please email us at customercare@paio.co
Product Refund
PAIO will ensure a monetary refund only in select cases like:
- The product sent is faulty or damaged.
- The replacement (size, or any other style) product is not available
Monetary refunds will not be provided for any other scenario.
For prepaid orders, the refund will be processed to the original source. For COD orders, refunds will be processed in the bank account of your choice or UPI.
Refunds may take up to 5-7 days. If PAIO has arranged a return pick-up, the shipping charges will be debited.
Self Shipping guide:
1.1. Enter Your Pincode and the drop Pincode as - 400037
1.2. Select Package size - Small Package (0.5-2 kg)
1.3. Select Category - Apparels & Accessory -> Subcategory - Footwear. Package value = Your order Value.
1.4. Proceed to fill in the pickup and drop address (given below)
Step 2- Complete online payment to
Delhivery. Take a screenshot of the Courier charges to claim shipping credit.**
Step 3- You will receive an email confirmation from Delhivery with a 13-digit AWB number and pick-up details.
Step 4- Handover the package to the agent after sticking the label on the orignal packaging.
Step 5- Share an image of the package and shipping details with PAIO's customer support team.
The return address is as under -
PAIO Accessories - C-032, Ground floor, Antop Hill Warehousing Complex, Near Barkat Ali Naka, VIT College Marg, Wadala, Mumbai 400037.
Ph: 9833350230
PS: The Weight of the box is ~700 grams
You can also opt to send your pair via your preferred courier service provider. Please share the details once it has been shipped
Note: Due to the ongoing pandemic and COVID Restrictions our courier services are running slower than usual. We are trying our best to deliver your order at the earliest.
Cancellation Policy
For all orders purchased online, cancellations must be made within 24 hours of placing the order. Any cancellations after this time period will not be considered canceled and the amount will not be refunded.
RETURN POLICY (CUSTOM ORDERS ONLY)
We at PAIO believe our shoes are crafted to meet the best possible requirements of our customers.
However, we are not perfect, and do get our custom shoes wrong at times! In such unfortunate cases, we are happy to offer a credit note to our customers for the entire order amount (minus shipping charges). No refunds will be given for custom orders.
ADDITIONAL ASSISTANCE
Should you require any additional assistance, please contact us at customercare@paio.co or call us on (+91) 98333 50230.
