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Everyone is in the search of a right pair of black high heels and our Eleanor Black stilettos are the answer. Tie them up in different ways or with different colors and make your own unique style statement by buying these women heels online from PAIO right away.
Product Details
Return & Exchange Process:
How to place a return request?
Shipment
In order to return a pair of shoes, the customer can self-ship the pair to the PAIO warehouse (suggested guideline for the same mentioned below). Alternatively, the brand can arrange a return pick-up for a charge of Rs.150/-.
Product Guideline
For any return or exchange, the item must be unused and in the same condition as you received it. The pair must be shipped back in original packaging, along with any gift/freebie you might have received with the pair.
The returned pair will be thoroughly checked. Any used products or products received without packaging will be shipped back to the customer at their expense and will NOT be eligible for any return or exchange
Product Exchange
For all product exchanges, the replacement pair will be shipped to the customer once the previous pair has been received and approved by the quality team. In case the pair were shipped by the customer, PAIO will ship the pair free of charge. If PAIO organized a return pick-up, a COD charge of Rs.150 will be added to the package.
Credit Note
Credit notes will be allotted within 48 hours of receiving the product at the PAIO warehouse, provided they comply with the above-mentioned quality requirements. The credit note will be provided for the entire order value (minus shipping charges, if PAIO has arranged for the pick-up) The PAIO credit note is valid for a period of 1 year and can be redeemed at the ‘Checkout’ page.
Should you face any issues with redeeming your credit note, please email us at customercare@paio.co
Product Refund
PAIO will ensure a monetary refund only in select cases like:
Monetary refunds will not be provided for any other scenario.
For prepaid orders, the refund will be processed to the original source. For COD orders, refunds will be processed in the bank account of your choice or UPI.
Refunds may take up to 5-7 days. If PAIO has arranged a return pick-up, the shipping charges will be debited.
Self Shipping guide:
1.1. Enter Your Pincode and the drop Pincode as - 400037
1.2. Select Package size - Small Package (0.5-2 kg)
1.3. Select Category - Apparels & Accessory -> Subcategory - Footwear. Package value = Your order Value.
1.4. Proceed to fill in the pickup and drop address (given below)
Cancellation Policy
For all orders purchased online, cancellations must be made within 24 hours of placing the order. Any cancellations after this time period will not be considered canceled and the amount will not be refunded.
We at PAIO believe our shoes are crafted to meet the best possible requirements of our customers.
However, we are not perfect, and do get our custom shoes wrong at times! In such unfortunate cases, we are happy to offer a credit note to our customers for the entire order amount (minus shipping charges). No refunds will be given for custom orders.
ADDITIONAL ASSISTANCE
Should you require any additional assistance, please contact us at customercare@paio.co or call us on (+91) 98333 50230.
SHIPPING RESTRICTION
We aim to dispatch all collection orders within 24 hours, with the exception of Sales.
All orders are couriered using the best and most reliable courier services in the country.
Domestic orders normally take around 5-10 days for delivery depending on the location of delivery.
We offer 'Free Shipping' for all orders above. Rs.1500/-. A non-refundable amount of Rs.100/- will be charged for orders below Rs.1500/-.
International shipment charges are calculated at actuals at checkout.
Upon shipment, you will be provided with a tracking ID via email. You may track your shoe using this facility.
CUSTOM ORDERS
For all custom orders, we take 20-25 working days to craft your shoe. We aim to delivery your shoe to you within these days.
For deliveries, we have partnered with reliable courier services across India.
Upon shipment, you will be provided with a tracking ID via email. You may track your shoe using this facility.
INTERNATIONAL SHIPPING
Shipping in India over Rs.1500 is free.
For al International deliveries, we have tied up with the best logistics partners to provide you with reliable service at a reasonable charge.
Cash on Delivery (COD) facility is not available for International orders. Shipping charges are automatically calculated during checkout.
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