Return & Exchange Policy

  • Kindly refer to the description of each product to check the eligibility for returns & exchanges
  • Products bought from the ‘Clearance Sale’ section are NOT eligible for return or exchange. 
  • Apart from the categories mentioned above, all other products bought on the PAIO website are eligible for either a size exchange, style change, or store credit.
  • Refunds are processed only in the form of ‘Store Credit’. Monetary refunds (Cash or Bank transfer) are not provided by the brand.
  • International orders are not eligible for returns or exchanges
  • A product is eligible for return or exchange for 30 days from the date of delivery. Exchange or return requests will not be accepted after this duration.

Return & Exchange Process:

How to place a return request?

  1. You can raise a return request here
  2. Enter your registered email ID or phone number & order ID
  3. Follow the steps on the page 

Shipment
In order to return a pair of shoes, the customer can self-ship the pair to the PAIO warehouse (suggested guideline for the same mentioned below). Alternatively, the brand can arrange a return pick-up for a charge of Rs.150/-.

Product Guideline
For any return or exchange, the item must be unused and in the same condition as you received it. The pair must be shipped back in original packaging, along with any gift/freebie you might have received with the pair.

The returned pair will be thoroughly checked. Any used products or products received without packaging will be shipped back to the customer at their expense and will NOT be eligible for any return or exchange

Product Exchange
For all product exchanges, the replacement pair will be shipped to the customer once the previous pair has been received and approved by the quality team. In case the pair were shipped by the customer, PAIO will ship the pair free of charge. If PAIO organized a return pick-up, a COD charge of Rs.150 will be added to the package.

Credit Note
Credit notes will be allotted within 48 hours of receiving the product at the PAIO warehouse, provided they comply with the above-mentioned quality requirements. The credit note will be provided for the entire order value (minus shipping charges, if PAIO has arranged for the pick-up) The PAIO credit note is valid for a period of 1 year and can be redeemed at the ‘Checkout’ page.

Should you face any issues with redeeming your credit note, please email us at customercare@paio.co

Self Shipping guide:

Step 1- Visit Delhivery Direct 
1.1.  Enter Your Pincode and the drop Pincode as - 400037
1.2. Select Package size - Small Package (0.5-2 kg)
1.3. Select Category - Apparels & Accessory -> Subcategory - Footwear. Package value = Your order Value. 
1.4. Proceed to fill in the pickup and drop address (given below)
Step 2- Complete online payment to Delhivery. Take a screenshot of the Courier charges to claim shipping credit.** 
Step 3- You will receive an email confirmation from Delhivery with a 13-digit AWB number and pick-up details. 
Step 4- Handover the package to the agent after sticking the label on the orignal packaging. 
Step 5- Share an image of the package and shipping details with PAIO's customer support team. 
 
The return address is as under - 
PAIO Footwear & Accessories LLP - C-032, Ground floor, Antop Hill Warehousing Complex, Near Barkat Ali Naka, VIT College Marg, Wadala, Mumbai 400037.
Ph: 9833350230
PS: The Weight of the box is ~700 grams
 
You can also opt to send your pair via your preferred courier service provider. Please share the details once it has been shipped
 

Cancellation Policy
For all orders purchased online, cancellations must be made within 24 hours of placing the order. Any cancellations after this time period will not be considered canceled and the amount will not be refunded. 


ADDITIONAL ASSISTANCE

Should you require any additional assistance, please contact us at customercare@paio.co or call us on (+91) 98333 50230.